Frequently Asked Questions
SHIPPING
I was sent a tracking number, but the tracking site shows that an electronic information received. What is the status of my order?
Please note there can be delay between scanning event and the shipping company's updated information online.
However it doesn't mean we haven't sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking unmber after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number, please contact us and we will help you check the status with shipping company.
Do You Ship Internationally?
Yes we do ship international
If my package is sent to incorrect address
Customers are advised to check the address carefully before completing payment. If unfortunately the package is sent to incorrect address, it is unable for us to change the address after the package is shipped out. In this situation, please contact our customer service, we will help to check it with shipping company to confirm if the package can be returned and reshipped to the correct address. If there is any extra fee charged by the shipping company in this return and reshipment, customer holds the sole responsibility to pay for these fees.
My order is being Returned to Sender, if I can get a refund?
Please note there can be delay between scanning event and the shipping company's updated information online.
However it doesn't mean we haven't sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking unmber after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number,
If your parcel is being returned to sender due to any reason such as:
* Unclaimed
* Denied Due to Customs Charges
* Incomplete/Insufficient Address
* Undeliverable as Addressed
* Prohibited Import / Denied Entry by Customs
* Refused, etc...
Only once the parcel arrives back to our facility and is checked in, will a refund be issued after we confirm the package is in an undamaged and resalable condition. Customers will be responsible for return shipping fees.
We cannot be held responsibility for delays and transit times if your parcel is being returned.
NOTE : When a parcel is sent back, as no one is essentially covering the return shipment, the destination carrier will send the item back with the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times.
PAYMENT
What Payment Methods Are Accepted?
1. Credit Card/Debit Card payment
2. Cashapp
3. Zelle
4. Paypal Transfer
5. Venmo Pay
6. Crypto Payment
2. Cashapp
3. Zelle
4. Paypal Transfer
5. Venmo Pay
6. Crypto Payment
If my payment is failed
Please make sure there are enough money in your payment account when paying for your order. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.
Product Issue
If there is warranty for my items
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What can I do if there is a problem with my item
Please fellow two steps:
step 1
Try to troubleshoot the item by checking the technical support we provided on the FAQ page. Often we can solve the problem for you without you needing to send anything back. If you cannot solve the issue by yourself with the solutions offered, we advise to ask a professional technician to help confirm that the item is faulty instead of being incorrectly used .
step 2
Contact our customer service with order number, item SN number and necessary photos or videos to describe your issue in detail, we will review your case with the information and offer proper solutions according to our warranty policy for each specific case.
If I can return the whole items in the order
We accept unconditional return for unopened and unused items within 30 days after receipt. However the return shipping fee is customers' responsibility in such cases and it is nonrefundable. If the defective item is within our warranty timeframe, we also accept a return. In this case, we advise to only return the defective item to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.
If item(s) is/are missing /incorrect item /broken item is received in the delivered package
If you meet any of the above situation, please fellow below steps:
*Check the status of your order on Vapesourcing, and see if you received any emails from Vapesourcing about the order. It's possible we split your order into more than one delivery to speed things up.
*Contact our customer service to describ the issue in details: Provide your order number, clearly describe which item(s) is missing/incorrect/broken and provide some necessary photos or video to display the issue clearly. We can cross-check our inner records.
*Sometimes there can be a claim file from your local post office or shipping company required for the investigation and compensation. Once we confirm there is a mistake in arranging the order, we can offer a full compensation of the missing item(s).
*Assuming the incorrect/broken item(s) is/are still in warranty and was/were not physically damaged, you can return the item(s) to us according to our customer service's advice. The compensation of return shipping fee will be conducted according to the details in our warranty and return.